Frequently Asked Questions
Our answers to common customer questions
Where can I get help with PicShrink?
Just write a mail to support(at)topbytelabs.com
Where can I get more information how PicShrink works?
To find out more about PicShrink functions or usability go here
How many times can I use PicShrink until I have to pay?
You can shrink up to 10 days with all functionality for free.
How do I purchase PicShrink?
You can order PicShrink online on www.picshrink.com or by fax.
For online purchases we work with Avangate to provide a secure online payment possibility. Just follow the “BuyNow” link.
Order by Fax using the following number: +49 (0) 69 24 29 56 30 (Germany)
Every PC in my organization company needs PicShrink, do you have multi license discount?
Please contact us by e-Mail to support(at)topbytelabs.com if you wish to purchase more than 200 licenses.
How Do I install PicShrink?
Download the PicShrink setup from this page on your desktop. Now enter the setup by clicking on the setup icon. PicShrink installation mode will be started and asks you a few questions answer these and finish the setup. PicShrink will be installed. No need to reboot your PC. PicShrink is ready to use.
To install PicShrink you must have .NET 2.0 Framework or newer installed!
How do I uninstall PicShrink?
You can simply use the "add and remove” program in your control panel.
Which format can be opened in PicShrink Image Compressor? Which can be saved?
You can open JPGs, Gifs and PNGs. You can save JPG and Gif format.
What kind of function is Shell Context Menu Integration?
Enable this function to start PicShrink by using right-click on an image file...
What is the System Requirement?
OS: Windows 2000, XP, Vista, Win7
Will PicShrink run on 64 Bit systems?
Yes Our current version supports X64 Bit systems.
Will PicShrink work with CMYK files?
No, PicShrink supports not CMYK, yet. When opening CMYK images the preview might appear completely in black.
What should I do if I get an error message?
Contact our support and we will do our best in assisting you.
Is PicShrink Multilanguage supported?
Yes. Picshrink supports English and German.
Once PicShrink optimized a file can I revert to the original?
No you will have to use the original file.
Why is PicShrink not compressing my picture?
Already compressed pictures reopened in PicShrink will appear bigger if new quality given is higher.
Will PicShrink delete or destroy my original file?
No. PicShrink creates a copy in a new folder that you specify and also allows you to select the file name.
Can I use Picshrink directly from my file Explorer?
Yes, PicShrink allows shell context menu integration. Just open PicShrink, click on settings and check "Shell Context Menu integration". After that you can close PicShrink, this option is still available. You can choose between one-level menu or cascade menu in Explorer Shell.
Can I save optimized files on a network share?
Yes if you have sufficient rights to save files on the network share.
I have more than one e-Mail client installed. Which one will PicShrink use?
PicShrink will use the default mail client of your computer. You can change your default client under properties from Internet Explorer.
Will PicShrink run on Windows Vista?
Yes, PicShrink has been tested on Windows Vista and is fully operational.